Welcome to Fazlo.com.pk! By using our website and placing an order, you agree to comply with and be bound by the following Terms & Services. Please read them carefully before using our platform.
These terms apply to all users of the site including browsers, vendors, customers, and contributors of content.
1. 🛍️ Use of Our Website
By accessing Fazlo.com.pk, you confirm that:
- You are at least 18 years old or are accessing under the supervision of a parent or guardian.
- You are using the site only for lawful purposes.
- You will not misuse any portion of this website, including copying, modifying, or distributing content without permission.
2. 📦 Products & Availability
We sell a variety of food products including:
- Superfoods
- Keto & Diabetic-Friendly Foods
- Jams & Chutneys
- Nut Butters & Honey
- Spices & Herbs
- Cold-Pressed Oils
- Flours & Baking Ingredients
All product descriptions, prices, and availability are subject to change without notice. We do our best to ensure accuracy, but errors may occasionally occur.
3. 💳 Orders & Payments
- All orders are subject to acceptance and availability.
- We reserve the right to cancel or refuse any order at our discretion.
- We accept multiple forms of payment, including Cash on Delivery (COD) and online payments through secure gateways.
- In case of payment failure, the order will not be processed.
4. 🚚 Shipping & Delivery
Please refer to our Shipping Policy for detailed information. Delivery timelines are estimates and may vary due to external factors.
5. 🔁 Returns & Exchanges
If you receive a damaged, expired, or incorrect item, you may request a return or exchange under our Easy Returns & Exchange Policy.
No returns will be accepted for items opened, used, or returned without prior approval.
6. 🔐 Privacy & Security
Your use of this website is also governed by our Privacy Policy. We value your privacy and take steps to protect your data.
7. 📧 Communication
By registering or placing an order on Fazlo.com.pk, you agree to receive communications from us via email, SMS, or WhatsApp regarding:
- Order updates
- Promotions
- Customer service responses
You can opt out of promotional messages at any time.
8. ❗ Limitation of Liability
While we strive to provide the best quality and service, Fazlo.com.pk is not liable for:
- Any delays or failures in performance due to causes beyond our control
- Any indirect, incidental, or consequential damages related to use of the website or products
9. ⚖️ Governing Law
These Terms & Services are governed by the laws of the Islamic Republic of Pakistan. Any disputes will be resolved in the courts of Karachi, Pakistan.
10. 📝 Changes to Terms
We reserve the right to update or change these terms at any time. It is your responsibility to review this page periodically for any modifications.
📞 Contact Us
If you have questions or concerns about these Terms & Services, please contact us:
📧 Email: Fazlo@hotmail.com
📱 WhatsApp: 03335478106
🕒 Support Hours: Mon–Sat | 10 AM – 6 PM