At Fazlo.com.pk, your satisfaction is our priority. We want you to shop with confidence, knowing that we stand behind the quality of every item we sell — from superfoods and spices to cold-pressed oils and nut butters.
If you’re not completely satisfied with your purchase, our Easy Returns & Exchange Policy ensures a smooth and hassle-free process.
✅ What Can Be Returned or Exchanged?
We accept returns or exchanges for the following cases:
- You received the wrong item
- Your order arrived damaged or defective
- The product is expired upon delivery
- There’s a quality concern with the product
Unfortunately, due to the perishable nature of food products, we cannot accept returns simply for a change of mind or taste preference.
🔁 How to Request a Return or Exchange?
- Contact Us Within 3 Days
Reach out to our support team via WhatsApp or email within 3 days of receiving your order. Share your order number, issue details, and a photo (if applicable). - Quick Review & Approval
Our team will review your request and get back to you within 24–48 hours. - Return Pickup or Drop-off
Once approved, we’ll guide you through the next steps — either a pickup will be arranged or you’ll be asked to send the item to our warehouse. - Refund or Replacement
After inspection, we’ll issue a replacement, store credit, or refund (as per your preference and eligibility).
💡 Important Notes:
- Items must be unopened, in their original packaging, and in unused condition.
- Shipping charges (if any) are non-refundable unless the return is due to our error.
- Refunds are processed within 7 business days after the returned item is received and inspected.
Need Help?
If you have questions or need help with your return, our customer support is always here for you.
📧 Email: Fazlo@hotmail.com
📱 WhatsApp: 03335478106
🕒 Support Hours: Mon–Sat | 10 AM – 6 PM